Who we are
Peregrine Enterprises is one of the world’s leading Manufacturer of Fitness & Mixed Martial Arts equipment since 1972. Our constant company development includes the ambition to become an even bigger player in Fitness and Mixed martial Arts equipment…. Learn more.
1. What is the minimum quantity quantity for order?
We provide the service of smaller minimums orders of 50 pieces per product to multi companies and brands all over the world. So they can start their company with their unique designs and market them to get more orders. This small quantity also avoids sampling hassles for brands that want to order more, but first need to check the market for their designs.
2. Can I order a sample before ordering?
Yes, you can order a sample before ordering. Pre-production samples are produced in the exact same way as all the products will eventually be produced on large-scale production. If you would like a sample before putting in an actual production order, we can accommodate your request during production but we will have to charge for the sample shipment and ask you to make a reasonable deposit to ensure that you are serious with the ordering of the same garment. We provide both prototyping and sample production services.
3. What will happen to my order if I failed to approve the sample?
If you fail to reply or approve any sample e-mailed/sent to you within a month, your order will automatically be put on hold, and will restart when we receive your approval.
4. Do you send proofs prior to apparel production?
Yes, you will always receive a proof of your order when it is in beginning before it is put into production. We do not print, embroider, sublimate, or create anything without your express or written approval, we will try to show as much pictures as you want until you are satisfied and gives us a go ahead with the production.
Therefore, kindly review your proofs carefully and approve your order summary within 24 hours of your payment. Look over all at the information mentioned within the proof, carefully review the images, and request changes with anything you are not pleased with. And if you need changes made in your garments, immediately let us know upon the order receipt of your proof within 24 hours.
5. When does the clock start for my order turnaround time?
The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Therefore, thoroughly review the order summary as no changes can be made in it once it is forwarded to the production department.
6. Can you do rush orders?
Yes, we do provide the service of rush order. Just indicate that your production order should be rushed when you are ordering. Because, if you have submitted an order and then ask for it to be rushed, there is a chance our schedule of production will not allow us to fulfill your order as requested on the rushed time. There is a rush fees which is calculated by the day.
Order Changes
7. What if I want to add additional products after I have already placed an order?
You can change anything within 24 hours of placing your order. It all depends on the order type and how much time has passed. Once the period of adjustment has passed which is twenty-four hours, we are unable to make quantity adjustments to your order.
8. What if I want to cancel my order?
You can cancel an order within 48 hours once the payment is made. If the item that you have ordered have passed the 48 hours and have been sent for production then a cancellation charge of 40% of the order value will apply.
Payments
9. When is payment due?
Payment is due once a customer places an order, the payment percentage depends on the ordering quantity and type of product.
10. What kind of payment will you accept?
We accept payments from Credit cards, Debit cards and Bank transfers.
Shipping
11. Can you give me an estimate of shipping cost?
The cost of shipment would depend mostly on your ordering quantity and the product type, the prices we quote are inclusive of shipment and hence when you send us the designs for a quote, we would be able to give you an actually cost inclusive of everything.
DHL, FedEx and Sky net Courier worldwide are our primary carriers for shipping and delivery. DHL and FedEx Priority mail may take up to four to five days to arrive and DHL Parcel Post can take two week to arrive within USA or Canada and up to two-three weeks to HI and AK. We might also use different courier services which seem best for the delivery location.
After Receiving an Order
12. What should I do if there is an error or issue with my order?
If there is an error or issue with your order contact us immediately. Your 100% satisfaction is of the utmost importance to us. Peregrine is a professional apparel manufacturing company. We have several standards, policies and procedures in place to assure our high quality. But, we are human and mistakes sometimes happen. If there is a misprint, error, or issue with your order, we will work to correct mistakes, mishaps or errors that have occurred. Your satisfaction is of extremely important to us.
13. What should I do if I want to re-order?
Please contact us directly through email or on our toll free number. You can also contact your relationship manager.
14. Will I pay the same amount on a re-order?
No, you do not have to pay certain charges on re-ordering from Peregrnie. For instance, if you have paid to have your logo digitized into AI format, or if you paid screen set-up fees or if you paid to have your artwork vectored. These fees will not be charged again when you re-order with Peregrine.
15. How can I check my order status?
You can call us at our toll free number or you could simply leave an e-mail at info@peregrine.com and our Customer Service Representative will contact you to provide further details.
16. Do you have any refund policy?
We provide our customers with strict quality-controlled goods without exemption according to Peregrine quality standard. Once the customized goods have been shipped, we do not accept any refunds or returns at all. So you can ask for pictures, video conference or you can visit our website to check the orders quality.
You can make any changes in the order as long as the order is with us, but once it is shipped, we can still make the changes but you will have to pay for the shipment and re-shipment of the goods.